KBZ Pay

ROLE

Creative Director

INDUSTRY

Fintech: Mobile Money, Digital Wallets

10 Million New Customers Banked.
Myanmar's financial future unlocked.

10,000,000

New Customers Onboarded

285,000

Agents & Merchants

11,000,000

Transactions per Month

4,000,000+

eKYC Onboards

I joined KBZ Bank during an incredibly exciting time for both the bank and Myanmar. As a modernizing workforce quickly adopted new digital solutions for their everyday lives, we launched what became Myanmar's fastest growing mobile money and digital wallet network, KBZPay. 



While leading a small, collaborative in-house creative team of graphic designers, video producers, and copywriters, we provided creative support for the largest-ever digital onboarding initiative in Myanmar’s history, resulting in first-time access to financial services for millions. By 2021, KBZPay successfully onboarded 10 million customers and 290,000 merchants.



My team developed a broad range of marketing materials to support this effort, including on-ground signage, a heart-warming TV campaign, a vast library of online educational videos and engaging digital campaigns, and experiential sponsorships such as Myanmar's "first cashless market experience" at the Duwun Food Carnival 2019.



We also supported the launch of other corporate initiatives, including an audit and overhaul of the parent KBZ Bank brand and corresponding digital platforms, and spearheading the ideation and development of their private banking product, KBZ Private.

services

Branding & Identity:
Brand Strategy, Visual identity, Brand Messaging, Brand Guidelines
Marketing Strategy & Planning
Campaign Planning, Content Calendars, Channel Strategy, GTM Strategy, Audience Targeting, Campaign Development
Creative COntent & Asset Creation
Graphic Design (Print & Digital), Photo & Video Production, Copywriting, Presentation & Pitch Decks
Digital Presence & website
Website Design & Development, Landing Pages, SEO Optimization, Website Audits
Social media marketing
Strategy, Content Creation, Community Management, Paid Social
Advertising & performance marketing
Paid Media, Campaign Management, Email Marketing, Conversion Rate Optimization
UX/UI Product Design
Product Strategy, Wireframing & Prototyping, UX/UI, Usability Testing, App & Web Design
Customer Experience Design
Digital Experience Support - Customer Journey Mapping, Onboarding & Support Systems,CRM & Customer Portal Design, Customer Feedback Loops
On-Ground Activation & Store Experience - Event & Activation Planning, Branded Touchpoints, Pop-up &StoreLayout Design, Experiential Campaigns
Project & campaign Managmenet
Creative Direction, Timeline & Workflow Management, Budget Planning

Branding & Identity

Social media marketing

Digital Presence & Web design

UX/UI Product design

Customer experience design

KBZPay Centers: Transforming Onboarding During COVID-19

During the COVID-19 pandemic, I partnered with the bank to design and implement KBZPay Centers—innovative spaces that prioritized social distancing without compromising customer experience. By optimizing existing CX flows, we created a multi-level onboarding journey, ensuring safe, efficient access to digital banking services.

Customer Experience Design

Creative content & asset creation

Corporate infographics

Marketing & Communications strategy

Video Production

Storytelling That Resonates, Across Every Channel

My work in video production spanned large-scale national campaigns, delivering omni-channel storytelling with tailored content for every touchpoint. From concept to final cut, my team managed co-branding, script development, music, and voiceovers, crafting impactful narratives, including multi-part media stories and partner TVCs.

Recent Projects

Calm Water Color Storm